Your privacy is our priority

nk99 ("we", "us", "platform") takes the privacy of users in Bangladesh very seriously. This Privacy Policy ("Policy") explains what information we collect when you use the nk99 website or services, why we collect it, how we use it, and how we keep that information secure.

Please read this policy carefully before using our platform. By creating an account or using our services, you are considered to have agreed to the terms described in this policy. If you have any questions about our policy, please contact us.

When you register an account at nk99, we collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• National ID or passport number (when identity verification is required)

We only collect information that is necessary to provide our services smoothly. We never request irrelevant or excessive personal information.

We collect your payment information to process deposits and withdrawals. nk99 handles transactions through bKash, Nagad, Rocket, Upay, and bank transfer. The financial information we collect in this process includes:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account number and branch details (for bank transfers)
• Transaction history and amounts

All financial transactions are secured through SSL encryption. We do not store full credit or debit card numbers on our servers.

When you use the nk99 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Login time and session information
• Games played and betting activity
• Cookies and local storage data

This information is used to maintain platform security and improve your experience.

nk99 primarily uses the information collected to provide you with quality services:

• Account creation and management
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Calculating VIP benefits and cashback
• Customer support — when you contact us via 24/7 live chat or at [email protected], we use your account information to assist you

We use the information collected to maintain platform security and protect all users:

• Detecting and preventing unauthorized account access
• Monitoring suspicious financial transactions
• Identifying multiple accounts
• Complying with responsible gambling management rules

We analyze your usage information to improve the quality of our services. For example, by analyzing which games you play most, we can tailor content to your preferences. However, we never sell information about your personal habits or behavior to third-party advertisers.

nk99 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be disclosed in the following limited circumstances:

• Payment service providers: Information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, and Upay.
• Legal obligations: Information may be disclosed when required to comply with the laws of Bangladesh or a court order.
• Security investigations: Information may be provided to relevant authorities in the course of investigating fraud or illegal activity.
• Technology partners: Technology service providers that support platform operations may access certain data — however, they are bound by privacy agreements equivalent to this policy.

Outside of the above circumstances, no information will be disclosed to third parties without your consent.

The nk99 website uses cookies and similar technologies to operate properly. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without them, the platform will not function correctly.
• Functional cookies: To remember your preferred language, bet amount, or other settings.
• Analytics cookies: To understand how the platform is being used — this information helps us improve the quality of our services.

You can disable cookies through your browser settings. However, disabling certain essential cookies may affect your ability to use some platform features.

nk99 has implemented industry-standard technical and organizational measures to protect your information:

• SSL/TLS encryption for all data transfers
• AES encryption for stored data
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Limited employee access — only staff who need it can view personal data
• Data stored in secure data centers

However, transmitting data over the internet is not entirely without risk. We strive to ensure the highest level of security, but you should remain aware of the inherent risks of using the internet.

nk99 retains your information only for as long as necessary:

• All information is retained for as long as your account remains active.
• Even after account closure, financial transaction records are retained for a defined period to meet legal and regulatory requirements.
• After the defined period, information is securely deleted or anonymized.

As a user of nk99, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases, you may request that the processing of your information be limited.
• Right to withdraw consent: Where the processing of your information relies on your consent, you may withdraw that consent at any time — however, this will not affect any processing that took place beforehand.

To exercise these rights, email [email protected] or contact us via live chat. We will review your request in a timely manner.

nk99 is for users aged 21 and above only — age is verified at the time of registration on this platform. We do not knowingly collect any personal information from minors. If it appears that information from a minor has been collected in error, the relevant account will be closed immediately and that information will be deleted.

nk99 reserves the right to change or update this privacy policy at any time. In the event of significant changes, we will send a notification to your registered email and clearly announce it on the website.

Continuing to use the platform after changes to the policy will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.